Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you create an account, use our services, or communicate with us. This includes:

• Name, email address, and contact information
• Account credentials and authentication data
• Documents and files you upload for signature
• Signature data and audit trail information
• Payment and billing information (processed securely by third-party providers)
• Usage data, including IP addresses, browser types, and device information

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our electronic signature services
• Process and complete signature transactions
• Send you transactional emails and notifications about your account
• Respond to your comments, questions, and customer service requests
• Send you marketing communications (with your consent)
• Monitor and analyze trends, usage, and activities in connection with our services
• Detect, investigate, and prevent fraudulent transactions and abuse
• Comply with legal obligations and enforce our terms

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• With your consent: When you direct us to share information with other parties
• Service providers: With vendors who perform services on our behalf (hosting, email delivery, payment processing)
• Business transfers: In connection with any merger, sale of assets, or acquisition
• Legal requirements: To comply with legal obligations, court orders, or government requests
• Protection: To protect the rights, property, and safety of monosign, our users, or the public

4. Data Security

We implement industry-standard security measures to protect your information, including 256-bit encryption for data in transit and at rest. We maintain SOC 2 Type II certification and regularly conduct security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights (GDPR/CCPA Compliance)

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Opt-out: Unsubscribe from marketing communications at any time
• Restrict processing: Request restriction of processing in certain circumstances

To exercise these rights, contact us at support@monosign.net.

6. Cookies and Tracking

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings. Essential cookies are necessary for the service to function, while optional cookies help us improve your experience.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Signature audit trails are retained for 7 years to meet legal and regulatory requirements. You can request deletion of your account at any time.

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

10. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through our service. Your continued use of monosign after changes become effective constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: support@monosign.net
Address: 123 Signature Street, San Francisco, CA 94102